ই-জনে Customer Service Professionals পদে চাকুরীর সুযোগ

E-Zone HRM is seeking friendly and qualified customer service professionals to join a reputed Mobile Financial Organization. You will work collaboratively with a dynamic team to provide exceptional customer services by responding to inquiries, addressing complaints and resolving issues. This position is subject to an E-Zone contract.

Job Nature: Full-Time

Number of Vacancies: 50

Job Location: Dhaka (Mohakhali)

Working Hours: Roster Duty / Shifting Duty (6 Days a Week)

Working Shifts:

Morning Shift: 7:00 AM - 3:00 PM & 9:00 AM - 5:00 PM

Evening Shift: 3:00 PM - 11:00 PM & 4:00 PM - 12:00 AM

Night Shift: 11:00 PM - 7:00 AM

Transportation Services: Provided by office for some specific shifts

Job Responsibilities:

- Provide excellent customer service by addressing questions and inquiries.

- Resolve customer complaints and problems, offering viable solutions.

- Manage the call center database, entering new information as needed.

- Regularly monitor Facebook's inbox and wall posts to address negative news, complaints, and queries.

- Handle various customer queries, requests, and complaints received through email, live chat, and social media.

Educational Requirement: Minimum Graduation (Any Discipline)

Job Requirements:

-Strong communication skills.

-Must be fluent in both Bangla and English.

-Proficiency in MS Word & MS Excel.

-Ability to work under pressure.

Age limit: Maximum 30 years.

Salary Range: BDT 14,000/- TO 16,000/-

Additional Benefits: Yearly 2 Festival Bonuses

> Increment (Yearly)

Prospective candidates are invited to submit their applications along with an updated CV and a recent passport-size photograph to the following email address.

Email: jobs.outsource2@e-zonebd.com

Note: Only shortlisted candidates will be contacted for the interviews.

Application Deadline: September 21, 2023

Join E-Zone HRM and be part of a dedicated team committed to delivering outstanding customer service in the heart of Dhaka!